A question, a need, a piece of advice?
The Al Bara team is here to help. For any questions about our products, orders, follow-up, or collaboration opportunities, please don't hesitate to contact us. We will respond as soon as possible.
Frequently Asked Questions
Do you have a question? Find answers to frequently asked questions about our products, orders, delivery, and soap care here. And if you still can't find your answer, our team is here to help.
Order
Once your order and payment are confirmed:
Al Bara sends an initial email confirming your order.
When your order is prepared and shipped:
You will also receive a shipping confirmation email. This second email will contain a tracking number. By clicking the Colissimo tracking link in this email and entering the tracking number in the designated field on the website, you can track your package.
If you have any problems, please contact Al Bara customer service by email: contact@al-bara.com
Order tracking in your personal "My Account" area:
You can track the status of your order online in the "My Orders" section.
Your order is either:
Registered: you will be notified by email
Shipped: we will notify you by email when it is handed over to Coliposte.
Modifying an order immediately after validation: If you realize you have made a mistake entering the order you have just validated on the site, contact us as soon as possible via WhatsApp at 04 37 64 47 57 so that Al Bara customer service can modify your order before it is processed.
You can return products ordered on al-bara.com within 14 days of delivery, in accordance with distance selling regulations.
If the product(s) received do not conform to your order or if the contents of the package are damaged, return it/them, along with the items shown on the delivery note and invoice.
You will be reimbursed. If your return decision is due to an error on the part of Al Bara, the shipping costs will also be refunded.
